Terms of Service

These Terms of Service ("Terms") govern access to the public RevRoute marketing websites (including https://revroute.net, https://www.revroute.net, https://revroute-web-v4.vercel.app, and any successor or staging domain that displays or links to these Terms), any site content or materials made available through them, and services offered under the RevRoute name.

By using the website, you agree to the website-use provisions of these Terms. A client engagement is formed only when an authorized client and the legal provider identified in a written proposal, statement of work, service agreement, or order form (each, an "Order Form") agree to that document.

Legal provider. "RevRoute," "we," "us," or "our" means the service name used by S&T Holdings LLC, an Illinois limited liability company, unless an Order Form identifies a different provider. These Terms do not create a client engagement merely because someone visits the website, submits the contact form, or books a call.

An Order Form may incorporate these Terms by reference. If documents conflict, a signed service agreement controls, followed by a signed data-processing addendum (if any), a signed Order Form, these Terms, and the Privacy Policy. A document controls only for the subject it expressly addresses.

You must be at least 18 years old and legally able to enter a contract. If you act for a business or other organization, you represent that you have authority to bind it. You must provide accurate information and must not accept these Terms or request services in violation of another agreement or applicable law.

RevRoute may decline an inquiry or proposed engagement. Any commitment to perform client services must appear in an applicable Order Form signed or otherwise accepted by authorized representatives.

Business-to-business services. RevRoute's client services are offered to businesses for commercial use. They are not consumer household purchases. Where a law distinguishes consumer and commercial transactions, the commercial rules apply to the maximum extent permitted. Without limiting that point, the federal FTC Cooling-Off Rule's three-business-day right to cancel does not apply to ordinary B2B website, landing-page, or advertising engagements of this kind.

RevRoute offers custom-coded websites, conversion landing pages, Meta (Facebook / Instagram) advertising and related paid-traffic work, and any hosting, maintenance, strategy, or related work expressly listed in an Order Form. The Order Form defines the deliverables, exclusions, schedule, fees, revision limits, dependencies, and acceptance requirements for each engagement.

No service, feature, integration, campaign, content volume, platform, compliance review, accessibility certification, legal drafting, photography, video production, CMS login, training package, or ongoing support is included unless the Order Form says it is included. Recommendations made during a call are preliminary and do not create a scope or price.

No results guarantee. RevRoute does not guarantee revenue, profit, leads, bookings, conversions, traffic, search rankings, advertising performance, cost per acquisition, platform approval, or any other business result. Examples, portfolio work, mock dashboards, estimates, projections, and prior results on the website or in sales materials are illustrative only and are not promises of future performance.

Clients must provide complete and accurate content, business facts, brand materials, media, approvals, account access, domain access, platform permissions, legal policies, and other materials reasonably required for the work. Clients must designate an authorized representative and provide consolidated, timely decisions.

You represent and warrant that:

• The client owns or has permission to use every item it supplies and may authorize RevRoute to use it for the engagement.
• Client materials and instructions do not infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights.
• Business facts, offers, prices, credentials, claims, testimonials, reviews, photographs, and regulated statements are accurate, current, substantiated, and approved before publication.
• The client will test phone numbers, booking links, forms, prices, hours, addresses, and other operational details before launch.
• The client will use secure access methods, protect credentials, and promptly revoke access that is no longer required.

Client-caused waiting periods, incomplete materials, late approvals, changed instructions, and unavailable third-party systems extend the schedule and may require a revised launch date or a remobilization fee stated in a change order. RevRoute is not responsible for loss caused by inaccurate client materials or instructions.

Work outside the agreed scope requires a written change order or other written approval that states the additional work, price, and schedule effect. Email approval from authorized representatives is sufficient unless the Order Form requires a different method.

Unless an Order Form states another review period, a client must report a material failure to conform to the written scope within seven (7) calendar days after delivery of the applicable milestone. The notice must identify the specific nonconformity. A preference change, new idea, redesign request, or out-of-scope request is not a defect.

Acceptance. Approval, public use, publication, launch, or failure to report a material nonconformity within the review period constitutes acceptance of that milestone. After acceptance, a claim that work is "not done," "incomplete," or "not what we wanted" does not by itself cancel earned fees, reopen unlimited revisions, or create a refund right.

The work may rely on hosting providers, registrars, content-delivery networks, scheduling systems, payment processors, email providers, open-source software, social networks, advertising platforms (including Meta), analytics tools, APIs, browsers, search engines, and other third parties. Their services, rules, pricing, availability, security, approvals, and decisions are outside RevRoute's control.

• A third-party outage, rejection, policy change, account restriction, algorithm change, API change, or termination is not a breach by RevRoute.
• Third-party fees and advertising spend are the client's responsibility unless the Order Form expressly includes them. Ad spend paid to Meta or another platform is not a RevRoute service fee and is not refundable by RevRoute.
• The client must comply with each platform agreement and must maintain lawful ownership or administrative authority over connected accounts.
• RevRoute may refuse, pause, or remove work that creates a security, legal, reputational, or platform-policy risk.
• Open-source and third-party materials remain subject to their own licenses and terms.
• RevRoute does not transfer its own hosting accounts, development accounts, analytics accounts, advertising agency seats, or internal tooling to a client unless an Order Form expressly says so.

You may not use the website, deliverables, or services to violate law, infringe rights, distribute malware, gain unauthorized access, mislead or defraud, harass, discriminate unlawfully, send unlawful communications, evade platform safeguards, manipulate reviews, publish illegal content, or interfere with any system or person.

The client is responsible for the legality of its products, services, claims, offers, advertising, communications, lead handling, privacy notices, consent mechanisms, and use of deliverables. This includes compliance with advertising, intellectual-property, privacy, consumer-protection, accessibility, professional, industry, email, telephone, text-message, and platform rules that apply to the client.

RevRoute may suspend or terminate affected work immediately where continued performance could violate law, third-party rights, or platform rules, expose a person to harm, threaten system security, or create material legal risk.

Fees, deposits, milestones, recurring charges, advertising spend, expenses, and payment methods are stated in the Order Form or invoice. If an invoice does not state a due date, it is due seven (7) calendar days after delivery. A client must dispute an invoice in writing before its due date and identify the specific amount and basis. Undisputed amounts remain due.

Late amounts. Past-due amounts may accrue interest at 1.5% per month or the maximum lawful rate, whichever is lower. RevRoute may suspend work, hosting, campaigns, access, exports, or delivery after written notice of an overdue undisputed amount. The client is responsible for reasonable collection costs and attorneys' fees to the extent permitted by law and the Order Form.

Deposits and earned fees. Deposits reserve capacity and become earned as planning, production, reserved time, and noncancelable commitments occur. Except where an Order Form expressly states otherwise or applicable law requires otherwise, fees are nonrefundable to the extent earned, attributable to accepted work, an elapsed service period, reserved capacity, or noncancelable third-party costs. RevRoute may issue a credit or refund in its discretion without creating a continuing obligation.

Chargebacks. A client must contact RevRoute and allow a reasonable opportunity to resolve a payment dispute before initiating a chargeback or payment dispute with a card issuer or payment provider. An unauthorized, premature, or bad-faith chargeback is a material breach. RevRoute may provide project records to the payment provider and recover the disputed amount plus reasonable direct costs where legally permitted.

Taxes. Clients are responsible for sales, use, excise, advertising, platform, and similar taxes or charges arising from the services, excluding taxes based on the provider's net income.

A project continues through completion or earlier termination under the applicable Order Form. Recurring services continue for the stated term and renewal period. If an Order Form does not state a cancellation rule, month-to-month services may be cancelled on thirty (30) days' written notice and end at the close of the then-current paid billing period.

Either party may terminate for a material breach that remains uncured fifteen (15) days after detailed written notice. RevRoute may suspend or terminate immediately for unlawful instructions, abuse, threats, security risk, platform violations, insolvency, unauthorized chargebacks, or overdue undisputed amounts more than thirty (30) days late.

Convenience termination. A client may terminate project work for convenience by written notice. The client remains responsible for accepted milestones, earned fees, completed work, reserved capacity, approved expenses, noncancelable commitments, and work performed after the last fixed milestone at the applicable change-order rate. No ownership or file transfer occurs until the payment conditions in Section 10 are satisfied.

Survival. Terms that by their nature should survive termination survive, including payment, ownership, licenses, confidentiality, privacy, disclaimers, limitations, indemnification, dispute resolution, and general provisions.

10.1 Client deliverables

After full payment of all fees, approved expenses, taxes, and change orders attributable to the deliverables, the client owns the final custom code, final page designs, and final marketing copy created specifically for that client and included in the delivered production version. The assignment excludes RevRoute retained materials, rejected concepts, working files not included in the final delivery, client materials, and third-party materials.

10.2 When files are delivered

Unless an Order Form states a different handoff process:

• RevRoute is not required to deliver source files, exports, repositories, or credentials while any undisputed amount remains unpaid.
• Taking a site offline, ending hosting, or ending an advertising engagement is not the same as delivering files.
• After payment conditions are met, a website client may request one clean export (for example, a zip of website files and assets) of the then-current deliverables. Unless the Order Form says otherwise, the export will be made available for thirty (30) days after notice that it is ready.
• Migration, configuration, deployment, training, or support for another provider is additional work.
• RevRoute is not obligated to transfer its hosting accounts, development accounts, analytics accounts, advertising seats, Search Console properties, internal notes, prompts, or other work product that is not part of the paid deliverables.
• On-page elements already in the delivered site (titles, meta tags, structured data, sitemap or robots files that ship with the site, alt text, and similar) are part of the website files when included in the export. Separate SEO research, keyword sheets, monitoring dashboards, and shop notes are not.

10.3 Domains

A domain the client already owns remains the client's property. RevRoute will not withhold a domain registered in the client's name. A domain acquired on the client's behalf will be transferred after related fees and costs are paid, subject to registrar rules.

10.4 RevRoute retained materials

RevRoute retains all rights in pre-existing and general-purpose frameworks, utilities, component libraries, code patterns, templates, build and deployment tooling, methods, processes, know-how, and improvements. To the extent retained materials are embedded in paid deliverables, the client receives a perpetual, worldwide, royalty-free, non-exclusive license to use, host, modify, and transfer them only as part of those deliverables or the client business. They may not be extracted, resold, sublicensed, or commercialized as a standalone product.

10.5 Client materials and feedback

The client retains ownership of client materials and grants RevRoute and its subcontractors a non-exclusive license to use them as needed to perform the engagement, protect legal rights, and make authorized portfolio use. Feedback may be used without restriction or compensation so long as it does not disclose client confidential information.

10.6 Portfolio use

Unless the client opts out in writing, RevRoute may identify the client and display public deliverables, public screenshots, and the client public website in its portfolio and marketing. Nonpublic data, performance results, confidential materials, and testimonials require separate permission.

Without limiting other rights in these Terms:

1. Verbal cancel is not enough. Cancellation of recurring services or termination of an engagement requires written notice as stated in the Order Form or Section 9.
2. "It's not done" after acceptance. After a milestone is accepted under Section 5, dissatisfaction with taste, strategy, or out-of-scope ideas is not a ground for a full refund of earned fees.
3. Deposit / refund demands. Deposits and earned fees are handled under Section 8. A demand for a full refund after work has started does not create that right.
4. Ghosting. If the client stops responding, RevRoute may pause work, keep earned fees, and treat open milestones according to the Order Form and Section 9.
5. Hiring another shop. Retaining another vendor does not entitle the client to unpaid files, credentials, or a free migration.
6. Threats, reviews, BBB, or lawsuit talk. Public complaints, review threats, or litigation threats do not create a refund, file-delivery, or price-reduction right. RevRoute may still enforce the contract and preserve evidence.
7. False statements. Knowingly false statements to payment providers, platforms, regulators, or the public about RevRoute or the engagement are a material breach.
8. Mutual walk-away. The parties may end an engagement by signed writing on terms they agree.

RevRoute's ordinary sequence for nonpayment is: freeze or suspend work, send a clear account of amounts due, preserve evidence, and then pursue payment plan, closeout, collections, or counsel as appropriate. That sequence is a business practice description, not a waiver of any contractual right.

Each party will use reasonable care to protect the other party's nonpublic business, technical, financial, and operational information and will use it only for the engagement. These duties do not apply to information that becomes public without breach, was already lawfully known, is independently developed without use of the confidential information, is lawfully received without restriction, or must be disclosed by law. Where lawful, the receiving party will provide prompt notice of compelled disclosure and disclose only what is required.

Confidentiality duties continue for three (3) years after disclosure. Trade secrets remain protected for as long as they qualify as trade secrets under applicable law.

RevRoute handling of personal information is described in the Privacy Policy.

When RevRoute processes personal information solely on a client's documented instructions, the client remains responsible for the lawfulness of collection, required notices and consent, retention directions, consumer requests, and its instructions. The parties will sign a data-processing addendum where required by applicable law and the actual data flow.

The public marketing work is not a patient portal, electronic health record, financial system, or repository for highly sensitive data. Do not send protected health information, Social Security numbers, payment-card data, financial-account credentials, biometric identifiers, or other regulated sensitive information unless the parties first sign the agreements and technical scope required by law. RevRoute does not act as a HIPAA business associate without a signed business associate agreement.

No system is completely secure. Each party is responsible for reasonable safeguards within its control, secure credential handling, least-privilege access, and prompt notice of suspected compromise. RevRoute may suspend an integration or access path where reasonably necessary to contain a security risk.

RevRoute provides design, development, advertising, and related technical services. RevRoute does not provide legal, tax, accounting, financial, medical, clinical, insurance, accessibility-certification, or regulatory advice. A client must obtain advice from qualified professionals for its own obligations.

Results depend on the client's offer, operations, pricing, market, competition, budget, audience, content, sales process, third-party platforms, search engines, and other factors outside RevRoute's control.

RevRoute will perform client services in a professional and workmanlike manner. If a client gives timely written notice of a reproducible material failure of RevRoute-authored work to conform to the written scope, RevRoute will use commercially reasonable efforts to correct or reperform the affected work. This is the exclusive remedy for that limited service warranty unless the Order Form states another remedy.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE, SERVICES, DELIVERABLES, REPORTS, RECOMMENDATIONS, AND THIRD-PARTY INTEGRATIONS ARE OTHERWISE PROVIDED "AS IS" AND "AS AVAILABLE." RevRoute disclaims all other express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, security, accessibility, compatibility, and uninterrupted or error-free operation.

The limited warranty does not cover client materials or instructions, content accuracy, preference changes, client or third-party modifications, unsupported or obsolete systems, platform actions, third-party outages, malicious activity not caused by a failure to use commercially reasonable safeguards, or issues caused by failure to follow instructions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RevRoute and its founders, owners, members, managers, officers, employees, contractors, and subcontractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, leads, bookings, opportunities, data, goodwill, or business interruption; replacement or cover costs; third-party acts or omissions; or platform, search, advertising, hosting, domain, security, or integration events, regardless of legal theory and even if advised of the possibility.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, total aggregate liability arising from an engagement will not exceed the fees actually paid for the affected services during the six (6) months before the first event giving rise to the claim. For claims arising only from use of the public website where no fees were paid, aggregate liability will not exceed one hundred U.S. dollars (US $100). These are aggregate caps, not per-claim caps.

The exclusions and caps do not limit payment obligations, misuse of intellectual property, breach of confidentiality, indemnification obligations, fraud, willful misconduct, or liability that applicable law does not permit the parties to limit. The protected persons named above are intended third-party beneficiaries of Sections 15 through 19.

The client will defend, indemnify, and hold harmless RevRoute and the protected persons named in Section 16 from third-party claims, investigations, penalties, losses, damages, and reasonable attorneys' fees arising from client materials, products, services, operations, instructions, legal or platform violations, privacy or consent failures, regulated claims, content, advertising, connected accounts, client modifications, or infringement of third-party rights.

RevRoute will defend a client against a third-party claim that final code authored solely by RevRoute for paid deliverables infringes a United States copyright, subject to Section 16. This does not cover client materials or instructions, retained materials, open-source or third-party components, combinations not supplied by RevRoute, client or third-party modifications, or continued use after notice. RevRoute may obtain continued use rights, modify or replace the affected item, or terminate the affected item and refund the fees paid specifically for it on a reasonable depreciated basis. This is the exclusive remedy for a covered infringement claim.

The indemnified party must promptly notify the indemnifying party, permit control of the defense and settlement, and reasonably cooperate at the indemnifying party's expense. No settlement may admit fault by or impose a nonmonetary obligation on an indemnified party without written consent.

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, severe weather, fire, epidemic, war, civil unrest, labor action, government action, utility or network failure, cyberattack, supply interruption, or third-party platform failure. The affected party will use reasonable efforts to mitigate the effect. Payment for completed services is not excused.

Read this section carefully. It requires most disputes to be resolved through individual binding arbitration and waives jury trials and class, collective, consolidated, and representative proceedings.

Governing law. Illinois law governs these Terms without regard to conflict-of-law rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Electronic records and signatures may be used as permitted by the federal E-SIGN Act and the Illinois Uniform Electronic Transactions Act, 815 ILCS 333/.

Informal resolution. Before filing a claim, an authorized representative must send detailed written notice and allow thirty (30) days for good-faith informal resolution. This requirement does not prevent a request for urgent injunctive relief or collection of an undisputed overdue amount.

Arbitration. Except for a claim eligible for small-claims court or a request for temporary or injunctive relief to protect intellectual property, confidential information, security, or access, every dispute arising from these Terms, the website, an engagement, or the parties' relationship will be resolved by confidential, binding, individual arbitration before one arbitrator administered by the American Arbitration Association. Its Commercial Arbitration Rules apply to business-to-business disputes, and its Consumer Arbitration Rules apply where those rules legally govern. The arbitration will occur remotely or in the Illinois county of the provider's principal office unless the parties agree otherwise.

Class and jury waiver. The arbitrator may award individual relief available in court but may not combine claims of different persons. Each party waives a jury trial and any right to bring or participate in a class, collective, consolidated, private-attorney-general, or representative action. If the class waiver is unenforceable for a particular claim, that claim will proceed in court after all arbitrable claims are completed.

Consumer opt-out (website visitors only). A person who is not accepting these Terms for a business may opt out of arbitration by emailing a clear opt-out notice to contact@revroute.net within thirty (30) days after first accepting these Terms. An opt-out applies only to arbitration and does not change the other Terms. Business clients under an Order Form may not use this consumer opt-out to avoid arbitration of an engagement dispute.

Court fallback. To the extent a claim is not arbitrable, the parties consent to exclusive jurisdiction in the state or federal courts serving the Illinois county of the provider's principal office.

Contractual claim period. To the maximum extent permitted by law, a claim arising from these Terms or an engagement must be filed within one (1) year after the claimant knew or should have known the facts giving rise to it; otherwise the claim is permanently barred. This contractual period does not extend any shorter statutory period that already applies, and it does not limit RevRoute's right to collect undisputed fees. Counsel should confirm enforceability for your facts; Illinois generally provides longer statutory periods for written contracts (735 ILCS 5/13-206, commonly ten years) and shorter periods for many oral claims (735 ILCS 5/13-205, commonly five years).

• The parties are independent contractors. Nothing creates a partnership, joint venture, fiduciary duty, employment, franchise, or agency relationship.
• The client may not assign an engagement without written consent. The provider may assign it to an affiliate or with a merger, reorganization, financing, or sale of substantially all relevant assets.
• If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions continue.
• A waiver must be written and applies only to the stated instance. A delay or failure to enforce a right is not a waiver.
• Headings aid navigation. "Including" means "including without limitation." English controls over any translation.
• Each signer represents authority to bind the named party.
• Changes to an active client engagement require a writing approved by authorized representatives. RevRoute may update website-use terms prospectively by posting an updated date and reasonable notice of material changes.

Questions, legal notices, and privacy requests may be sent to:

Email: contact@revroute.net

RevRoute / S&T Holdings LLC

Illinois, United States

A client legal notice must also follow any notice procedure and address stated in the applicable signed agreement or Order Form. Ordinary project messages are not legal notice unless the applicable document says otherwise.