Terms of Service

RevRoute's primary service is the custom design and development of websites. A typical engagement includes:

• Discovery of your business, booking flow, and objectives
• Custom design and front-end and back-end development of your website
• Deployment, launch, and connection of your booking or contact systems
• Handoff of ownership of the delivered website (see Section 10)

The specific scope, deliverables, and price of each engagement are set out in a written proposal or order form agreed before work begins.

RevRoute hosts and maintains websites on behalf of active clients. While you maintain an active hosting and maintenance relationship, RevRoute operates your website for you, and you are not required to manage the underlying codebase yourself. Hosting and maintenance are provided on a recurring basis at the fees stated in your proposal or order form.

RevRoute may separately offer the following optional add-on services, each subject to a separate scope and fee:

• Landing Pages: Design, development, deployment, and management of campaign or conversion landing pages
• Paid Advertising Management: Campaign strategy, setup, optimization, and reporting on Meta and other platforms
• DM Automation: Automated inbound direct message management and lead routing for connected social media accounts, which may use artificial intelligence language models
• UGC Creative Production: Production of user-generated content style video and creative assets

Where you engage add-on services, the Services may integrate with third-party platforms including Meta Platforms, Inc., TikTok (ByteDance Ltd.), ManyChat, Inc., OpenAI, L.L.C., Stripe, Inc., and Vercel, Inc. RevRoute is an independent service provider and is not affiliated with, endorsed by, or partnered with any third-party platform.

You acknowledge and agree that:

• Third-party platform terms, APIs, and enforcement practices are outside RevRoute's control and may change without notice
• RevRoute makes no warranty that the Services will be compatible with any platform at any particular time
• Any restriction or termination of your accounts by a third-party platform does not constitute a breach by RevRoute and does not entitle you to any refund
• Platform outages or API failures do not constitute a failure of the Services by RevRoute

You represent and warrant that your use complies with all applicable third-party platform policies, including Meta's Terms of Service, Platform Policy, Community Standards, and Advertising Policies. RevRoute reserves the right to refuse, pause, or terminate any campaign that may violate platform policies, without liability or refund obligation.

You are solely responsible for:

• The content, accuracy, and legality of all materials, messages, ads, and content published through the Services
• Obtaining all required consents from customers before any automated communications are sent on your behalf
• Compliance with all applicable laws, including TCPA, CAN-SPAM, and data protection laws
• The accuracy of business information provided to RevRoute
• How leads and customer data are handled after delivery by RevRoute
• All business decisions made in connection with the Services

You will not use the Services to:

• Send spam or unsolicited bulk messages
• Engage in harassment, discrimination, or abusive conduct
• Engage in deceptive, misleading, or fraudulent practices
• Violate any applicable law or regulation
• Infringe intellectual property or privacy rights
• Transmit malicious code or attempt unauthorized access
• Resell or transfer access to the Services without consent
• Promote illegal activities
• Circumvent platform policy enforcement or security features

Violation constitutes a material breach and may result in immediate termination without refund.

All content you provide must: (i) be accurate and not misleading; (ii) not infringe third-party rights; (iii) not defame any individual or entity; (iv) comply with advertising standards; and (v) not contain prohibited content as defined by applicable platform policies.

RevRoute makes no guarantees regarding lead volume, conversion rates, revenue, bookings, search rankings, AI response accuracy, platform API availability, or advertising campaign performance.

You acknowledge that: AI automation systems may produce unexpected outputs; automated messaging carries inherent risks including platform enforcement actions; advertising performance is subject to significant variability; and results experienced by other clients are not necessarily indicative of your results. You voluntarily assume all risks associated with your use of the Services.

Website design and development engagements are quoted at a fixed price set out in a written proposal or order form and agreed before work begins. The quoted price does not change unless you request changes to the agreed scope, in which case any additional work will be quoted and agreed in writing as a change order before it is performed.

Unless otherwise stated in your proposal, a deposit is due before work begins, and the remaining balance is due at the milestones or at launch as set out in your proposal. Work on a given phase is scheduled and reserved upon receipt of the applicable payment.

Hosting, maintenance, and any optional add-on services are billed on a recurring basis (for example, monthly or annually) as stated in your proposal or order form. Recurring fees are billed in advance. RevRoute may modify recurring fees upon 30 days' written notice; continued use after the effective date constitutes acceptance.

Payment processing is handled by Stripe, Inc. By providing payment information, you also agree to Stripe's terms. RevRoute does not store full payment card numbers.

RevRoute may:

• Suspend work, hosting, or access
• Charge interest at 1.5% per month on overdue amounts
• Engage collection agencies
• Terminate the engagement

You agree to reimburse all reasonable costs of collection, including reasonable attorneys' fees.

Initiating an unauthorized chargeback constitutes a material breach. RevRoute may: immediately terminate access without refund; pursue collection of the disputed amount plus a $100 processing fee per incident; submit evidence to your payment provider; and pursue all available legal remedies. Contact contact@revroute.net before initiating any payment dispute.

You are responsible for all applicable taxes, duties, and levies, excluding taxes based on RevRoute's net income.

These Terms begin on the date you first access the Services or engage us, and continue until terminated. A project engagement continues until the website is delivered; hosting, maintenance, and add-on services continue on a recurring basis until cancelled.

You may cancel recurring hosting, maintenance, or add-on services at any time by emailing contact@revroute.net with the subject "Cancellation Request." Cancellation takes effect at the end of the current billing period. You may cancel an in-progress project at any time; amounts already paid are non-refundable as set out in Section 8, and any deliverables completed and paid for in full are yours as set out in Section 10.

RevRoute may suspend or terminate the Services for: material breach; violation of law; violation of platform policies; unauthorized chargebacks; abusive conduct; legal risk; or insolvency. No refund is owed upon termination for cause.

Upon termination of the hosting and maintenance relationship:

• For any website you have paid for in full, RevRoute will provide a clean export of the code and content you own (see Section 10) and will reasonably assist you in transferring the associated domain
• RevRoute will then cease hosting and operating the website on your behalf, and any RevRoute-provided hosting, maintenance, and add-on services will end
• Any licenses granted to you for RevRoute's retained materials survive as described in Section 10
• Any active campaigns or automations end, and RevRoute revokes its own access to your connected accounts

RevRoute will make reasonable efforts to complete the handoff within 30 days of termination, unless termination is for cause or amounts remain unpaid.

Upon full payment of the applicable project fees, you own the final delivered website built specifically for you, including its custom code, page designs, and the content created for you (the "Deliverables"). Your website is yours. RevRoute claims no ongoing ownership of the Deliverables once they are paid for in full.

While you maintain an active hosting and maintenance relationship, RevRoute hosts and operates your website on your behalf, and you are not required to hold or manage the underlying codebase yourself during that period. You may request a full export and handoff of your Deliverables at any time. Upon termination of hosting, RevRoute will provide a clean export of your Deliverables and cease hosting, as described in Section 9.4.

RevRoute retains all right, title, and interest in its pre-existing and reusable materials, including its internal frameworks, component libraries, tooling, development methods, and know-how (the "Retained Materials"). To the extent any Retained Materials are incorporated into your Deliverables, RevRoute grants you a perpetual, worldwide, non-exclusive, royalty-free license to use, host, and modify those Retained Materials solely as part of your own website. Third-party and open-source components remain subject to their own licenses.

Except for your rights in the Deliverables and the license above, you will not: reverse engineer RevRoute's Retained Materials to build a competing product or service; resell or sublicense the Retained Materials as a standalone offering; or remove RevRoute's proprietary notices from the Retained Materials. Use of RevRoute's name or branding for your own marketing requires our written consent.

You retain ownership of all content you provide. You grant RevRoute a non-exclusive, royalty-free license to use your content solely to design, build, host, operate, and maintain your website and any services you engage.

Unless you request otherwise in writing, RevRoute may identify you as a client and display the website and related work in its portfolio and marketing materials.

Any feedback you provide grants RevRoute a perpetual, irrevocable, royalty-free license to use and incorporate it without obligation.

RevRoute's total cumulative liability shall not exceed the total fees paid by you to RevRoute in the 3 calendar months immediately preceding the date the claim arose.

These limitations are a fundamental element of the agreement. RevRoute would not provide the Services without them.

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association in Cook County, Illinois.

Arbitration fees are governed by AAA rules. Each party bears its own attorneys' fees unless the arbitrator determines a claim was frivolous or brought in bad faith.

Either party may seek emergency injunctive relief from a court to prevent irreparable harm pending arbitration.

Before initiating arbitration, the parties will attempt informal resolution for 30 days through good faith negotiations.

Any claim must be filed within 1 year after the claimant knew or should have known of the facts giving rise to the claim.